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What does online store customer support include?

We are available every day to provide technical support to our subscribers and your end customers through our real-time chat support interface. Whether it's a question about products, delivery, or help with placing an order, we're here to help.

Our team is available every working day via the "chat" interface, which is also visible on your online shop, from Monday to Friday between 8:00 and 16:00 (CET). This means that your customers can contact us at any time and get immediate help with their questions or problems. For all other questions, we provide comprehensive professional support within 24 hours.

Our customer support covers everything including:

  • Technical assistance in using our platform
  • Product, order, and delivery information
  • Resolving complaints, returns, and appeals

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